BRINGING YOU QUALITY TARANTULAS AND BUGS SINCE 2016!!!

UPDATED: 2/8/2021


TERMS & CONDITIONS


COVID UPDATE

SIGNATURE WILL NOT BE REQUIRED FOR PACKAGES. PLEASE MAKE SURE SOMEONE IS HOME TO RECEIVE THE PACKAGE WHEN IT ARRIVES.

 

THE BEST SHIPPING DAYS ARE TUESDAY AND WEDNESDAY. IT IS ALSO A BEST PRACTICE TO HAVE THE PACKAGE SHIPPED TO A FEDEX HUB NEAR YOU FOR PICKUP. THE PACKAGES ARRIVE EARLIER AND THEY ARE MUCH SAFER THEN SITTING ON A TRUCK FOR LONG PERIODS OF TIME.

 

MINIMUM ORDER

THERE IS A $50 MINIMUM PURCHASE REQUIRED FOR ONLINE SALES. THIS IS THE SUBTOTAL PRICE BEFORE SHIPPING AND TAX. ANY PURCHASE THAT DOES NOT MEET THIS REQUIREMENT WILL BE REFUNDED. NO MINIMUM PURCHASE REQUIRED FOR IN STORE SALES.

 

PAYMENT

PAYMENTS MADE TO THROUGH THE WEBSITE ARE EITHER THROUGH A CREDIT CARD OR THROUGH PAYPAL.

 

ALL TRANSACTIONS TAKING PLACE IN THE STATE OF CA WILL HAVE AN 8% TAX APPLIED TO THE SUBTOTAL.

 

REFUNDS WILL BE SENT BACK THE SAME WAY AS PAID. CREDIT CARD PAYMENTS TAKE 5-10 DAYS TO PROCESS THE REFUND.


SHIPPING

SHIPPING IS $50 FOR FEDEX OVERNIGHT AND INCLUDES LAG. 2-DAY FEDEX IS AVAILABLE BUT IT DOES NOT INCLUDE LAG. THIS OPTION IS ONLY AVAILABLE ON MONDAY AND TUESDAY WHEN TEMPERATURES ARE WITHIN 50-85 DEGREES FAHRENHEIT AT ALL STOPS INCLUDING DESTINATION HUBS. WE WILL NOT SHIP USPS AS IT IS ILLEGAL TO DO SO. ALL PACKAGES ARE SENT WITH SIGNATURE REQUIRED UNLESS TOLD OTHERWISE (SEE COVID UPDATE ABOVE).

 

WE WILL CONTACT YOU REGARDING SHIPPING DETAILS. WE WILL NOT SHIP TO YOU WITHOUT GETTING YOUR CONFIRMATION OF YOUR ADDRESS AND THE SHIP DAY.

 

WE ONLY SHIP TO THE LOWER 48 CONTINENTAL UNITED STATES. YOU MUST HAVE A PHYSICAL ADDRESS AND NOT A PO BOX.

 

SHIPPING DAYS ARE MONDAY - WEDNESDAY AND PACKAGES WILL ARRIVE NEXT DAY.

 

IT IS ENCOURAGED TO SHIP TO A FEDEX HUB NEAR YOU FOR PICKUP.

 

DELIVERY CONFIRMATION WILL BE ADDED TO ALL PACKAGES UNLESS TOLD OTHERWISE. (SEE THE COVID UPDATE ABOVE).

 

***SHIPPING IS NEVER REFUNDED FOR ANY REASON.

 

LAG (LIVE ARRIVAL GUARANTEE

ALL ANIMALS WILL BE GUARANTEED TO ARRIVE TO YOU SAFELY. THIS DOES INCLUDES CARRIER DELAYS. ALL DOA’S MUST BE SENT TO US BY THE END OF THE DAY OF RECEIVING THE PACKAGE THROUGH EMAIL. AFTER THAT THERE WILL BE NO REFUNDS ISSUED. YOU MUST EMAIL US A PICTURE OF THE DECEASED ANIMAL WITH A PIN THROUGH THE THORAX OR A SHORT VIDEO WHERE WE CAN SEE IT BEING FLIPPED OVER. PICTURES OF THE ANIMAL FROM TOP AND FLIPPED OVER WILL WORK AS WELL. SOMETIMES THE ANIMAL IS JUST COLD. PLEASE GIVE IT A COUPLE HOURS TO RECOVER.

 

DELIVERY MUST BE MADE ON FIRST ATTEMPT OR LAG IS VOID. IF YOU CHOOSE TO HAVE THE PACKAGED REDIRECTED TO ANOTHER LOCATION AFTER IT HAS LEFT OUR WAREHOUSE THEN IT WILL HAVE THE LAG VOID.

 

DAYTIME LOW / HIGH TEMPERATURES MUST BE BETWEEN 45-90 DEGREES FAHRENHEIT FOR THE LAG TO BE VALID. WE WILL USE COLD / HEAT PACKS AT OUR DISCRETION DEPENDING ON YOUR WEATHER. THERE IS NO CHARGE FOR COLD  / HEAT PACKS.

 

FREEBIES WILL NOT BE ABLE TO BE REFUNDED. THEY CAN BE INCLUDED AGAIN ON YOUR NEXT PURCHASE WITH THE SAME ANIMAL OR A LIKE VALUE REPLACEMENT.

 

LAG NOT AVAILABLE FOR IN STORE PICKUP OR IN PERSONAL DELIVERIES. ALL SALES ARE FINAL.

 

OTHER TERMS

YOU MUST BE 18 YEARS OF AGE OR OLDER TO PURCHASE FROM US.

 

WE HAVE THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON.

 

WE REQUIRE YOUR EMAIL ADDRESS AND YOUR PHONE NUMBER. WE NEED THIS INFORMATION TO SEND YOUR PACKAGE TO YOU. THIS INFORMATION WILL NOT BE SOLD TO ANOTHER COMPANY. WE MAY USE YOUR EMAIL TO SEND YOU NOTIFICATIONS OF SPECIALS WE ARE RUNNING FROM OUR MAILING LIST OR OTHER INFORMATION THAT WILL BE USEFUL TO YOU. YOU MAY OPT OUT OF OUR MAILING LIST.

 

LASTLY… PLEASE DO YOUR RESEARCH BEFORE BUYING AN ANIMAL. MAKE SURE THAT YOU CAN PROPERLY CARE FOR THE ANIMAL AND PROVIDE THE CORRECT HOUSING AND FOOD FOR THEM. WE WILL BE GLAD TO HELP YOU IF YOU HAVE ANY QUESTIONS. MOST OF THE ANIMALS WE SELL ARE VENOMOUS. EACH OF US CAN REACT TO URTICATING HAIRS AND VENOM DIFFERENTLY. PLEASE TAKE PRECAUTIONS WHEN FEEDING OR HANDLING THEM.

 

P.S. WE WOULD LOVE TO BUY YOUR SPIDERS. PLEASE EMAIL US WITH ANY INQUIRES.