BRINGING YOU QUALITY TARANTULAS AND BUGS SINCE 2016!!!
Updated 8/11/2020

LIVE ANIMAL GUARANTEE:

 

IN STORE: INVERTEBRATES DO NOT HAVE A GUARANTEE UNDER ANY CIRCUMSTANCE ONCE THEY LEAVE THE STORE.

 

SHIPPING: THIS IS REFERRED TO AS THE LAG OR LIVE ANIMAL GUARANTEE. THIS WILL ONLY COVER THE ANIMAL ITSELF AND NOT THE SHIPPING CHARGES. WE GUARANTEE OUR LAG UNTIL THE ANIMAL GETS TO YOU.

 

IF YOUR RECEIVE AN ANIMAL THAT IS DOA, THEN WE REQUIRE A FEW THINGS TO REFUND YOU. WE MUST RECEIVE A TOP AND BOTTOM PHOTO OF THE ANIMAL WITH A PIN THROUGH THE THORAX. ALSO WE REQUIRE YOU TO TAKE PICTURES OF INSIDE AND OUTSIDE OF THE PACKAGING THAT IT ARRIVES IN. THIS IS ALL FOR INSURANCE REASONS AND HAS TO BE RECEIVED WITHIN 2 HOURS OF THE ARRIVAL TIME STAMP FROM FEDEX.

 

THE PACKAGE MUST BE RECEIVED ON THE FIRST ATTEMPT FOR YOU TO QUALIFY FOR A REFUND. (COVID UPDATE: NO SIGNATURE REQUIRED, SO THIS WILL NOT MATTER AT THE MOMENT).


TEMPERATURES: DAYTIME HIGH MUST BE BETWEEN 40-90 DEGREES FAHRENHEIT.

 

TERMS & CONDITIONS:

 

THERE IS A $50 MINIMUM PURCHASE REQUIRED FOR SHIPPING. THIS IS A SUBTOTAL PRICE BEFORE SHIPPING AND TAX. ANY PURCHASE THAT DOES NOT MEET THIS WILL BE REFUNDED.

 

SHIPPING IS $50 FOR FEDEX OVERNIGHT PRIORITY FOR INVERTEBRATES. ALL PACKAGES ARE SENT WITH SIGNATURE REQUIRED UNLESS TOLD OTHERWISE. (COVID UPDATE: SIGNATURE REQUIRED WILL BE WAIVED UNTIL FEDEX GOES BACK TO GUARANTEED ON TIME DELIVERY). WE ARE NOT RESPONSIBLE FOR DOA'S AFTER THE INITIAL DELIVERY ATTEMPT. 

 

WE ONLY SHIP TO THE LOWER 48 CONTINENTAL UNITED STATES. YOU MUST HAVE A PHYSICAL ADDRESS AND NOT A PO BOX.


SHIPPING DAYS ARE MONDAY - WEDNESDAY AND PACKAGES WILL ARRIVE NEXT DAY. (COVID UPDATE: TUESDAY AND WEDNESDAY ARE THE BEST DAYS TO SHIP. WE HAVE MORE PACKAGES GET HELD UP ON A MONDAY DELIVERY THEN ANY OTHER DAY BECAUSE OF VOLUME OF PACKAGES GOING OUT. IF YOU WOULD LIKE TO GET ON TIME DELIVERY GUARANTEED YOU WILL HAVE TO SHIP ONLY TUESDAY OR WEDNESDAY TO A FEDEX SHIP CENTER).