LAG / Terms & Conditions

UPDATED: 4/7/2026

RETAIL STORE LOCATION
 

THE SPIDER ROOM
8659 RED OAK ST. UNIT B
RANCHO CUCAMONGA, CA 91730
 

WE ARE LOCATED WITHIN THE TLC BUILDING. GO DOWN THE HALL AND WE ARE AT THE END ON YOUR LEFT IN ROOM B.
 

WE ARE OPEN TO THE PUBLIC MON, WED & THUR 12-4:45PM, TUESDAYS ARE BY APPOINTMENT ONLY. PLEASE CHECK THE “DAILY LIVESTOCK UPDATE” TO SEE IF THERE ARE ANY CHANGES TO OUR SCHEDULE.
 

WE DO A GOOD AMOUNT OF REPTILE SHOWS ALL OVER THE WEST COAST AND OPEN HOURS CAN CHANGE BECAUSE OF THAT. PLEASE VISIT OUR SHOW SCHEDULE PAGE TO VIEW UPCOMING EVENTS.
 

PAYMENT
CREDIT CARD & PAYPAL ARE ACCEPTED.
 

ALL TRANSACTIONS TAKING PLACE IN THE STATE OF CA WILL HAVE AN 8.75% TAX APPLIED TO THE SUBTOTAL.
 

REFUNDS WILL BE SENT BACK THE SAME WAY AS PAID. CREDIT CARD PAYMENTS MAY TAKE 5-10 DAYS TO PROCESS THE REFUND. IT DEPENDS ON YOUR BANK AS TO HOW FAST IT GOES BACK. WE HAVE NO CONTROL OVER THIS. PAYPAL TRANSACTIONS WILL GO THROUGH SAME DAY AS REFUND IS SENT.
 

THE PARENT COMPANY THE SPIDER ROOM INC MIGHT APPEAR ON YOUR RECEIPT, INVOICE OR EMAIL.
 

SHIPPING

WE OFFER FLAT RATE SHIPPING FEDEX OVERNIGHT AT $60.
 

SOUTHERN CALIFORNIA RESIDENTS GET A DISCOUNTED SHIPPING RATE OF $35. SOCAL RESIDENTS ARE DEFINED AS 4 HOURS FROM LOS ANGELES. 

ALL ORDERS ARE SHIPPED FEDEX OVERNIGHT. NO EXCEPTIONS.

TEMPERATURES MUST BE BETWEEN 50-85 DEGREES FAHRENHEIT FOR HOME DELIVERY. ANYTHING OUTSIDE OF THIS ZONE WILL REQUIRE THE PACKAGE TO BE DELIVERED TO A FEDEX SHIP CENTER NEAR YOU FOR PICKUP. WE WILL USE COLD / HEAT PACKS AT OUR DISCRETION DEPENDING ON YOUR WEATHER. THERE IS NO CHARGE FOR COLD / HEAT PACKS.
 

WE WILL CONTACT YOU REGARDING SHIPPING DETAILS. WE WILL NOT SHIP THE ORDER WITHOUT GETTING YOUR CONFIRMATION OF YOUR ADDRESS AND THE SHIP DAY TO MAKE SURE YOU ARE AVAILABLE TO RECEIVE IT.
 

WE ONLY SHIP TO THE CONTINENTAL UNITED STATES. YOU MUST HAVE PHYSICAL ADDRESS AND NOT A PO BOX.
 

SHIPPING DAYS ARE MONDAY, TUESDAY AND WEDNESDAY. PACKAGES WILL ARRIVE NEXT DAY. WE CAN SHIP LOCALLY ON THURSDAYS.
 

PACKAGES WILL BE LEFT AT YOUR HOME ADDRESS SO PLEASE MAKE SURE YOU OR SOMEONE ELSE IS AT HOME TO RECEIVE IT. THERE IS NO SIGNATURE REQUIRED AT THIS TIME. IT IS ENCOURAGED TO SHIP TO A FEDEX HUB NEAR YOU FOR PICKUP.  A LIST WILL BE PROVIDED AFTER WE RECEIVE YOUR ORDER.
 

PACKAGES HELD AT A FEDEX HUB NEEDS TO BE PICKED UP THE SAME DAY THEY ARRIVED OR LAG IS VOID.

WE ARE NOT RESPONSIBLE FOR CARRIER DELAYS. IF YOUR PACKAGE IS DELAYED WE WILL EXTEND OUR LAG UNTIL THE END OF THE DAY IT ARRIVES AT YOUR RESIDENCE OR AT THE HUB FOR PICKUP.
 

***SHIPPING COST IS NEVER REFUNDED FOR ANY REASON.
 

LAG (LIVE ARRIVAL GUARANTEE)

ALL ANIMALS WILL BE GUARANTEED TO ARRIVE TO YOU SAFELY. ALL DOA’S MUST BE SENT TO US BY THE END OF THE DAY THE PACKAGE ARRIVES AT YOUR RESIDENCE OR FEDEX HUB. AFTER THAT THERE WILL BE NO REFUNDS ISSUED. YOU MUST EMAIL US A PICTURE OF THE DECEASED ANIMAL WITH A TOP VIEW AND THEN ONE OF IT FLIPPED ON ITS BACK OR A SHORT VIDEO WHERE WE CAN SEE IT BEING FLIPPED OVER. SOMETIMES THE ANIMAL IS JUST COLD OR IN SHOCK. PLEASE GIVE IT A COUPLE HOURS TO RECOVER.

REFUNDS FOR ANY DECEASED ANIMAL WILL BE GIVEN BACK IN THE SAME WAY IT WAS ORIGINALLY PAID. YOU WILL RECEIVE A REFUND AND YOU CAN REPURCHASE THE ANIMAL ON ANOTHER ORDER. IF YOU DID WANT THE SAME ANIMAL SENT TO YOU AS A REPLACEMENT YOU WILL BE RESPONSIBLE FOR PAYING FOR SHIPPING AGAIN. SHIPPING IS NEVER REFUNDABLE EVEN IN THE CASE OF A DECEASED ANIMAL.
 

DELIVERY MUST BE MADE ON FIRST ATTEMPT OR LAG IS VOID. IF YOU CHOOSE TO HAVE THE PACKAGED REDIRECTED TO ANOTHER LOCATION AFTER IT HAS LEFT OUR STORE THEN IT WILL HAVE THE LAG VOID.
 

LAG NOT AVAILABLE FOR IN STORE PICKUP, IN PERSON DELIVERIES, REPTILE SHOWS OR 2ND DAY FEDEX. ONCE YOU LEAVE WITH THE ANIMAL ALIVE YOU ARE RESPONSIBLE FOR IT. PLEASE CHECK AND MAKE SURE EVERYTHING IS ALIVE!!!
 

COPYRIGHT
THE ENTIRE THESPIDERROOM.COM WEBSITE IS COPYRIGHT ©2026 BY THE SPIDER ROOM INC. ALL RIGHTS RESERVED. THE THESPIDERROOM.COM SITE MAY NOT BE COPIED OR DUPLICATED IN WHOLE OR PART BY ANY MEANS WITHOUT EXPRESS PRIOR AGREEMENT IN WRITING OR UNLESS SPECIFICALLY NOTED ON THE SITE. SOME PHOTOGRAPHS CONTAINED ON THE SITE MAY BE THE COPYRIGHTED PROPERTY OF OTHERS; ACKNOWLEDGEMENT OF THOSE COPYRIGHTS IS HEREBY GIVEN. ALL SUCH MATERIAL IS USED WITH THE PERMISSION OF THE OWNER.
 

ALL ANIMALS WILL BE SOLD UNSEXED UNLESS OTHERWISE STATED. DO NOT ASK FOR A FEMALE IF ONE IS NOT OFFERED. WE DO NOT SEND VENTRAL SHOTS OF TARANTULAS. IF YOU VISIT US IN PERSON YOU MAY CHECK YOURSELF.
 

PRIVACY POLICY
WE WILL NOT SELL YOUR INFORMATION TO OTHER COMPANIES. YOUR PRIVACY IS IMPORTANT TO US.
 

OTHER TERMS
YOU MUST BE 18 YEARS OF AGE OR OLDER TO PURCHASE FROM US.
 

WE HAVE THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON.
 

ANIMALS LISTED FOR SALE AT THIS WEBSITE ARE THE SIZE INDICATED IN THE TITLE. WE USUALLY HAVE MANY SPIDERS OF THE SAME SPECIES AND SIZE CAN BE SLIGHTLY LARGER OR SMALLER. WE DO OUR BEST TO GIVE THE MOST ACCURATE SIZING POSSIBLE.
 

PICTURES IN THIS WEBSITE ARE ONLY FOR DESCRIPTION PURPOSES ONLY AND WILL NOT REPRESENT THE EXACT ANIMAL YOU RECEIVE UNLESS OTHERWISE NOTED IN THE DESCRIPTION.
 

ALL SALES ARE FINAL - NO REFUNDS FOR ANY REASON OTHER THAN LAG.
 

WE REQUIRE YOUR EMAIL ADDRESS AND YOUR PHONE NUMBER. WE NEED THIS INFORMATION TO SEND YOUR PACKAGE TO YOU. THIS INFORMATION WILL NOT BE SOLD TO ANOTHER COMPANY. WE MAY USE YOUR EMAIL TO ENROLL YOU IN OUR MAILING LIST OR OTHER INFORMATION THAT WILL BE USEFUL TO YOU. IF YOU CHOOSE TO OPT OUT OF OUR MAILING LIST PLEASE LET US KNOW OR CLICK THE UNSUBSCRIBE FROM THE MAILER.
 

LASTLY… PLEASE DO YOUR RESEARCH BEFORE BUYING AN ANIMAL. MAKE SURE THAT YOU CAN PROPERLY CARE FOR IT AND PROVIDE THE CORRECT HOUSING AND FOOD FOR THEM. WE WILL BE GLAD TO HELP YOU IF YOU HAVE ANY QUESTIONS. MOST OF THE ANIMALS WE SELL ARE VENOMOUS. EACH OF US CAN REACT DIFFERENT TO URDICATING HAIRS AND VENOM. PLEASE TAKE PRECAUTIONS WHEN FEEDING OR HANDLING THEM. WE ARE NOT RESPONSIBLE IF SOMETHING HAPPENS TO YOU.
 

P.S. WE WOULD LOVE TO BUY YOUR SPIDERS. PLEASE EMAIL US WITH ANY INQUIRES.
 

ANY QUESTIONS PLEASE REACH OUT AT THESPIDERROOM20@GMAIL.COM