LAG / Terms & Conditions

UPDATED: 8/7/2024

RETAIL STORE LOCATION
 

THE SPIDER ROOM
8659 RED OAK ST. UNIT B
RANCHO CUCAMONGA, CA 91730
 

WE ARE LOCATED WITHIN ANOTHER BUSINESS CALLED “TLC”. GO DOWN THE HALL AND WE ARE AT THE END IN ROOM B.
 

WE ARE OPEN TO THE PUBLIC MON, WED & THUR 12-5pm, TUESDAYS AND FRIDAYS ARE BY APPOINTMENT ONLY. PLEASE CHECK THE “DAILY LIVESTOCK UPDATE” TO SEE IF THERE ARE ANY CHANGES TO OUR SCHEDULE.
 

WE DO A GOOD AMOUNT OF REPTILE SHOWS ALL OVER THE WEST COAST AND OPEN HOURS CAN CHANGE BECAUSE OF THAT. PLEASE VISIT OUR SHOW SCHEDULE PAGE TO VIEW UPCOMING EVENTS.
 

MINIMUM ORDER
THERE IS A $50 MINIMUM PURCHASE REQUIRED. THIS IS THE SUBTOTAL PRICE  BEFORE SHIPPING AND TAX. ANY PURCHASE THAT DOES NOT MEET THIS REQUIREMENT WILL BE REFUNDED.
 

PAYMENT
PAYMENTS MADE TO THROUGH THE WEBSITE ARE EITHER THROUGH A CREDIT CARD OR THROUGH PAYPAL.
 

ALL TRANSACTIONS TAKING PLACE IN THE STATE OF CA WILL HAVE AN 8% TAX APPLIED TO THE SUBTOTAL.
 

REFUNDS WILL BE SENT BACK THE SAME WAY AS PAID. CREDIT CARD PAYMENTS MAY TAKE 5-10 DAYS TO PROCESS THE REFUND. IT DEPENDS ON YOUR BANK AS TO HOW FAST IT GOES BACK. WE HAVE NO CONTROL OVER THIS. PAYPAL TRANSACTIONS WILL GO THROUGH SAME DAY AS REFUND IS SENT.
 

THE PARENT COMPANY JURASSIC PET SUPPLIES LLC MIGHT APPEAR ON YOUR  RECEIPT, INVOICE OR EMAIL. PLEASE UNDERSTAND THAT THIS IS THE SAME COMPANY.
 

SHIPPING

WE OFFER FLAT RATE SHIPPING FEDEX OVERNIGHT AT $60.
 

IF YOU ARE A SOUTHERN CALIFORNIA RESIDENT PLEASE EMAIL US BEFORE ORDERING SO WE CAN SEND YOU AN INVOICE WITH A DISCOUNTED SHIPPING RATE OF $35. OTHERWISE YOU CAN PURCHASE ONLINE AND WE WILL REFUND YOU DIFFERENCE.
 

WE WILL CONTACT YOU REGARDING SHIPPING DETAILS. WE WILL NOT SHIP TO YOU WITHOUT GETTING YOUR CONFIRMATION OF YOUR ADDRESS AND THE SHIP DAY.
 

WE ONLY SHIP TO THE LOWER 48 CONTINENTAL UNITED STATES. YOU MUST HAVE PHYSICAL ADDRESS AND NOT A PO BOX.
 

SHIPPING DAYS ARE MONDAY, TUESDAY AND WEDNESDAY. PACKAGES WILL ARRIVE NEXT DAY. 

ANY PACKAGE SHIPPED ON A THURSDAY WILL HAVE TO GO TO A FEDEX SHIP CENTER FOR PICKUP FOR THE LAG TO BE VALID. PACKAGES THAT GET SHIPPED ON THURSDAYS TO HOME ADDRESS AND GET DELAYED WILL NOT ARRIVE UNTIL MONDAY.
 

PACKAGES WILL BE LEFT AT YOUR HOME ADDRESS SO PLEASE MAKE SURE YOU OR SOMEONE ELSE IS AT HOME TO RECEIVE IT. THERE IS NO SIGNATURE REQUIRED AT THIS TIME. IT IS ENCOURAGED TO SHIP TO A FEDEX HUB NEAR YOU FOR PICKUP.  A LIST WILL BE PROVIDED AFTER WE RECEIVE YOUR ORDER.
 

PACKAGES HELD AT A FEDEX HUB NEEDS TO BE PICKED UP THE SAME DAY THEY ARRIVED THERE OR LAG IS VOID.

WE ARE NOT RESPONSIBLE FOR CARRIER DELAYS. SINCE COVID BEGAN FEDEX TURNED OFF ON TIME DELIVERY. WE DO THE BEST WE CAN TO GET YOU THE PACKAGE IN A TIMELY MANNER. IF YOUR PACKAGE IS DELAYED WE WILL EXTEND OUR LAG UNTIL THE END OF THE DAY OF RECEIVING YOUR ANIMALS.
 

***SHIPPING COST IS NEVER REFUNDED FOR ANY REASON.
 

LAG (LIVE ARRIVAL GUARANTEE)

ALL ANIMALS WILL BE GUARANTEED TO ARRIVE TO YOU SAFELY IF SHIPPED WHEN SHIPPED BY FEDEX OVERNIGHT. ALL DOA’S MUST BE SENT TO US BY THE END OF  TH DAY OF RECEIVING THROUGH EMAIL. AFTER THAT THERE WILL BE NO REFUNDS ISSUED. YOU MUST EMAIL US A PICTURE OF THE DECEASED ANIMAL WITH A TOP VIEW AND THEN ONE OF IT FLIPPED ON ITS BACK OR A SHORT VIDEO WHERE WE CAN SEE IT BEING FLIPPED OVER. SOMETIMES THE ANIMAL IS JUST COLD. PLEASE GIVE IT A COUPLE HOURS TO RECOVER.
 

DELIVERY MUST BE MADE ON FIRST ATTEMPT OR LAG IS VOID. IF YOU CHOOSE TO HAVE THE PACKAGED REDIRECTED TO ANOTHER LOCATION AFTER IT HAS LEFT OUR STORE THEN IT WILL HAVE THE LAG VOID.
 

TEMPERATURES MUST BE BETWEEN 50-85 DEGREES FAHRENHEIT FOR THE LAG TO BE VALID. WE WILL USE COLD / HEAT PACKS AT OUR DISCRETION DEPENDING ON YOUR WEATHER. THERE IS NO CHARGE FOR COLD / HEAT PACKS.
 

FREEBIES WILL NOT BE ABLE TO BE REFUNDED. THEY CAN BE INCLUDED AGAIN ON YOUR NEXT PURCHASE WITH THE SAME ANIMAL OR A LIKE VALUE REPLACEMENT. IF YOU WANT SOMETHING MORE EXPENSIVE THEN YOU PAY THE DIFFERENCE.
 

LAG NOT AVAILABLE FOR IN STORE PICKUP, IN PERSONAL DELIVERIES, REPTILE SHOWS OR 2ND DAY FEDEX. ONCE YOU LEAVE WITH THE ANIMAL ALIVE YOU ARE RESPONSIBLE FOR IT. PLEASE CHECK AND MAKE SURE EVERYTHING IS ALIVE!!!
 

COPYRIGHT
THE ENTIRE THESPIDERROOM.COM WEBSITE IS COPYRIGHT ©2024 BY JURASSIC PET SUPPLIES LLC. ALL RIGHTS RESERVED. THE THESPIDERROOM.COM SITE MAY NOT BE COPIED OR DUPLICATED IN WHOLE OR PART BY ANY MEANS WITHOUT EXPRESS PRIOR AGREEMENT IN WRITING OR UNLESS SPECIFICALLY NOTED ON THE SITE. SOME PHOTOGRAPHS CONTAINED ON THE SITE MAY BE THE COPYRIGHTED PROPERTY OF OTHERS; ACKNOWLEDGEMENT OF THOSE COPYRIGHTS IS HEREBY GIVEN. ALL SUCH MATERIAL IS USED WITH THE PERMISSION OF THE OWNER.
 

ALL ANIMALS WILL BE SOLD UNSEXED UNLESS OTHERWISE STATED. DO NOT ASK FOR A FEMALE IF ONE IS NOT OFFERED.
 

PRIVACY POLICY
WE WILL NOT SELL YOUR INFORMATION TO OTHER COMPANIES. YOUR PRIVACY IS IMPORTANT TO US.
 

OTHER TERMS
YOU MUST BE 18 YEARS OF AGE OR OLDER TO PURCHASE FROM US.
 

WE HAVE THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON.
 

ANIMALS LISTED FOR SALE AT THIS WEBSITE ARE THE SIZE INDICATED IN THE  TITLE. WE USUALLY HAVE MANY SPIDERS OF THE SAME SPECIES AND SIZE CAN BE SLIGHTLY LARGER OR SMALLER. WE DO OUR BEST TO GIVE THE MOST ACCURATE SIZING POSSIBLE.
 

PICTURES IN THIS WEBSITE ARE ONLY FOR DESCRIPTION PURPOSES ONLY AND WILL NOT REPRESENT THE EXACT ANIMAL YOU RECEIVE UNLESS OTHERWISE NOTED IN THE DESCRIPTION.
 

ALL SALES ARE FINAL - NO REFUNDS FOR ANY REASON OTHER THAN LAG.
 

WE REQUIRE YOUR EMAIL ADDRESS AND YOUR PHONE NUMBER. WE NEED THIS INFORMATION TO SEND YOUR PACKAGE TO YOU. THIS INFORMATION WILL NOT BE SOLD TO ANOTHER COMPANY. WE MAY USE YOUR EMAIL TO SEND YOU NOTIFICATIONS OF SPECIALS WE ARE RUNNING FROM OUR MAILING LIST OR OTHER INFORMATION THAT WILL BE USEFUL TO YOU. IF YOU CHOOSE TO OPT OUT OF OUR MAILING LIST PLEASE LET US KNOW OR CLICK THE UNSUBSCRIBE FROM THE MAILER.
 

LASTLY… PLEASE DO YOUR RESEARCH BEFORE BUYING AN ANIMAL. MAKE SURE THAT YOU CAN PROPERLY CARE FOR IT AND PROVIDE THE CORRECT HOUSING AND FOOD FOR THEM. WE WILL BE GLAD TO HELP YOU IF YOU HAVE ANY QUESTIONS. MOST OF THE ANIMALS WE SELL ARE VENOMOUS. EACH OF US CAN REACT DIFFERENT TO URDICATING HAIRS AND VENOM. PLEASE TAKE PRECAUTIONS WHEN FEEDING OR HANDLING THEM. WE ARE NOT RESPONSIBLE IF SOMETHING HAPPENS TO YOU.
 

P.S. WE WOULD LOVE TO BUY YOUR SPIDERS. PLEASE EMAIL US WITH ANY INQUIRES.
 

ANY QUESTIONS PLEASE REACH OUT AT THESPIDERROOM20@GMAIL.COM